Job Position : Technical ServiceDesk
Job Designation : Customer Support Engineer/ Technician
Job Category : IT Hardware, Networking
Walk-In Location : Mumbai, Maharashtra
Job Location : Mumbai (Andheri), Maharashtra
Compensation : As per industry
Desired Qualification : Graduation
Desired Experience : 1 to 6 Years (Mandatory)
We are conducting F2F interviews for Technical ServiceDesk on 15th
July 2012 i.e. Sunday. If you are interested please walk in on the
below venue on 15th July 2012 along with your updated resume.
Criteria"s :
• Minimum 1 year of Experience
• Good Communication skill
• Should be a Graduate (mandatory)
• Ready to work in Shifts
Job Description :
• Responding to and Answering Calls, Emails and Web Tickets of end
users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for
every user interaction handled
• Providing first level support on Desktops, Peripherals, and Office
automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending
tickets
Skills Required :
• Should have experience in troubleshooting the Desktop, Laptops, &
Peripherals
• Should be able to troubleshoot on Standard Applications, Windows
Operating System and proprietary applications for which Knowledge
articles are available etc.
• Should have good inter-personal and communication skills with the
ability to deal with users at all levels in an organization
• Customer Service Soft Skills - Active listening, Taking Ownership,
Treating the customer with courtesy. Demonstrate respect for the
customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure
• Should be ready to work in all shifts
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips
Walk-In Date : On 15th July 2012 (Sunday) : 10 AM to 2 PM
Walk-In Venue :
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai
Contact Person : Akshata/Chaitra
Contact Number : +91-22- 30441444
Job Designation : Customer Support Engineer/ Technician
Job Category : IT Hardware, Networking
Walk-In Location : Mumbai, Maharashtra
Job Location : Mumbai (Andheri), Maharashtra
Compensation : As per industry
Desired Qualification : Graduation
Desired Experience : 1 to 6 Years (Mandatory)
We are conducting F2F interviews for Technical ServiceDesk on 15th
July 2012 i.e. Sunday. If you are interested please walk in on the
below venue on 15th July 2012 along with your updated resume.
Criteria"s :
• Minimum 1 year of Experience
• Good Communication skill
• Should be a Graduate (mandatory)
• Ready to work in Shifts
Job Description :
• Responding to and Answering Calls, Emails and Web Tickets of end
users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for
every user interaction handled
• Providing first level support on Desktops, Peripherals, and Office
automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending
tickets
Skills Required :
• Should have experience in troubleshooting the Desktop, Laptops, &
Peripherals
• Should be able to troubleshoot on Standard Applications, Windows
Operating System and proprietary applications for which Knowledge
articles are available etc.
• Should have good inter-personal and communication skills with the
ability to deal with users at all levels in an organization
• Customer Service Soft Skills - Active listening, Taking Ownership,
Treating the customer with courtesy. Demonstrate respect for the
customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure
• Should be ready to work in all shifts
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips
Walk-In Date : On 15th July 2012 (Sunday) : 10 AM to 2 PM
Walk-In Venue :
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai
Contact Person : Akshata/Chaitra
Contact Number : +91-22- 30441444
